Establish and complete a consistent inspection process and store results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets, which translates into less asset downtime, and improved safety. Service locations can expand the range of services provided and increase customer satisfaction.
Establish and complete a consistent inspection process and store inspection results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets and incremental parts and labor revenues for service providers.
Receive, store and distribute invoice information among service ecosystem partners and event participants, providing other systems with accurate and more usable data for invoice processing, payments and financial analysis.
Isuzu Connect is Isuzu’s commitment to the future of Service Relationship Management (SRM) designed to support your service operations by improving communication, efficiency and profitability.
Karmak Fusion is designed specifically for the heavy-duty industry to handle the varied demands of operating a full-service business.
The Leadership Game and The Maxwell DISC Profile Workshop will help you know yourself to grow yourself.
MinePoint’s intuitive, easy to learn interface makes it simple to transform your data into decisions.
This web-based solution performs vehicle check-in processes from a mobile device. Users of the mobile app are able to easily find or add a vehicle, see in-progress service events, update mileage or engine hours, include a complaint, add and conduct an inspection, add operations and parts, attach pictures, and assign the service event to another user (e.g. service advisor).
Provides the ability to manage fleet service events on the go. This mobile app allows fleet managers to send service requests, track case statuses, and communicate with service providers throughout service event, from anywhere, at any time.
Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location.
Service providers and call centers can dispatch mobile technicians for remote service and stay up-to-date on the progress of each event, which also means they can provide customers with accurate and timely updates on their repairs.
Manage the parts ordering process in the context of a service event, creating estimates that include parts, the needs for those parts, and time estimations for parts ordering.
PULSE is tactical, fast, and focused on showing outliers in your process that you can take action on.
Implement OEM-recommended and/or fleet specific maintenance plans and enable both asset owners and service providers to view at a glance which assets are due or overdue for PMs. Managing and adhering to maintenance schedules reduces incidents of costly unscheduled repairs and asset downtime.
Our Service Relationship Management solution supports the customer, dealer and OEM with consistent communication and commitment to the uptime processes and is implemented across the dealer network.
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.
Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.
Improve scheduling time and asset uptime by allowing users to search for service providers based on the type of services provided, location, hours of service, or by using preferred provider networks. Users can then send a service request with the complaint and asset data so the provider is ready to go as soon as they receive the request.
The service history for all assets across a service network is available to streamline communication and decision-making. Service providers are able to implement better service practices by reviewing all previous events and identifying potential comebacks.
DP Solutions provides industry leading service dispatch and scheduling software.
TICO Edge is a cloud-based platform that allows TICO’s dealer network, end-user customers, fleets, and the TICO Uptime Center to collaborate and have real time visibility to individual repair events throughout the TICO network.
TMT ServiceConnect enables fleets to schedule and manage outsourced repairs from within their own TMT shop software, share data between service providers and the fleet to streamline operations and reduce administrative overhead.
The TruckSeries suite of software for the medium and heavy-duty trucking segments helps service professionals estimate labor times, diagnose and repair all makes of Class 4-8 trucks.
Asset owners and call centers are able to manage and maintain vendor/service provider profiles based on the hours of operations and services offered.