Case: Service Workflow Management
Company Name:
Decisiv, Inc.
Solution Description:
Service management is a daunting business without the right tools. Based on years of experience in the commercial vehicle industry, Decisiv has developed an SRM platform that contains all the necessary service management functionality to streamline the service process from check-in to check-out, reducing asset downtime.
Key components of Case Service Workflow Management are:
- Builder
- Case Management
- Collaboration and Notification
- Diagnostics
- Estimates
- Inspection Center
- Mobile Check-In
- Mobile Tech
- Parts Orders
- Shared Service History
About the Company:
Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.
Contact Info:
Caleb Elliott
Case Components:
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