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Company Name:

Decisiv, Inc.


Solution Description:

Asset optimization, total cost of ownership, and reduced asset downtime are top of mind for anyone owning or managing commercial assets.

Decisiv has customized its Case solution to efficiently manage your asset service events and collaborate and communicate with stakeholders in the commercial vehicle ecosystem. From preventive maintenance, to asset reports and analytics, Decisiv SRM provides an array of functionality that allows asset owners and managers to achieve their asset performance objectives and keep their operations running.

Key components of Case Fleet and Asset Management are:

  • Asset Details
  • Diagnostics and Telematics
  • Inspection Center
  • Mobile Fleet
  • Scheduled Maintenance
  • Service Provider Search

About the Company:

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.

Contact Info:

Case Components:

Asset Details

Comprehensive asset details are provided, including build specifications, service history, warranty status, recalls, manuals, fault code data, and other in-context information that can be used to streamline service events, and have a digital and comprehensive record of each asset in the fleet.

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Diagnostics and Telematics

Telematic integrations provide meter readings and fault codes to assist in keeping asset data and maintenance schedules current to facilitate scheduled and preventive maintenance. Captures fault codes and diagnostic data from telematics and shop diagnostics tools. Automatically creates a case that contains this critical data to speed repair times.

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Inspection Center

Establish and complete a consistent inspection process and store inspection results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets and incremental parts and labor revenues for service providers.

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Mobile Fleet

Provides the ability to manage fleet service events on the go. This mobile app allows fleet managers to send service requests, track case statuses, and communicate with service providers throughout service event, from anywhere, at any time.

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Scheduled Maintenance

Implement OEM-recommended and/or fleet specific maintenance plans and enable both asset owners and service providers to view at a glance which assets are due or overdue for PMs. Managing and adhering to maintenance schedules reduces incidents of costly unscheduled repairs and asset downtime.

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Service Provider Search

Improve scheduling time and asset uptime by allowing users to search for service providers based on the type of services provided, location, hours of service, or by using preferred provider networks. Users can then send a service request with the complaint and asset data so the provider is ready to go as soon as they receive the request.

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