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Company Name:

Decisiv, Inc.


Solution Description:

Decisiv SRM helps you connect with the service provider that best fits your needs, and ensures all parties involved in the service process have the information they need at their fingertips to streamline the service event and get your asset back up and running quickly. Cases can be accessed from any computer or mobile device, so asset owners and managers can keep track of service events even when they’re not in the shop.

Key components of Case Provider Management are:

  • Case Management
  • Collaboration and Notification
  • Invoice Warehouse
  • Mobile Tech
  • Service Provider Search
  • Service Requests
  • Vendor Management

About the Company:

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.

Contact Info:

Case Components:

Case Management

Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform.

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Collaboration and Notification

Users are provided in-context asset and service information at the point of service. All participants have access to relevant information about the asset based on a user’s function and role.

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Invoice Warehouse

Receive, store and distribute invoice information among service ecosystem partners and event participants, providing other systems with accurate and more usable data for invoice processing, payments and financial analysis.

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Mobile Tech

Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location.

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Service Provider Search

Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.

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Service Requests

Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.

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Vendor Management

Asset owners and call centers are able to manage and maintain vendor/service provider profiles based on the hours of operations and services offered.

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