Users are provided in-context asset and service information at the point of service. All parties participating in the service process will have access to relevant information about the asset based on users’ preferences, functions, and roles. Customized alerts are provided based on preferences and specific service event criteria.
Case: Provider Management Components
Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform.
Receive, store and distribute invoice information among service ecosystem partners and event participants, providing other systems with accurate and more usable data for invoice processing, payments and financial analysis.
Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location.
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.
Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.
Asset owners and call centers are able to manage and maintain vendor/service provider profiles based on the hours of operations and services offered.
Case: Service Workflow Management Components
Builds standard operations that include parts and labor, attachments, and web links to improve speed, accuracy, and consistency in the estimation and invoice process.
Case Management allows users to create service events (cases) that include repair details with complaint/cause/correction commentary, asset build information, and service history information.
Capture fault codes from telematics and shop diagnostics tools. Automatically create a case that contains this critical, in-context data to speed troubleshooting and repair times.
To speed the service process and reduce downtime, service providers are able to create electronic estimates and send them to asset owners for approval. Asset owners can approve estimates from service providers and other vendors as well as defer or decline individual line items.
Establish and complete a consistent inspection process and store results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets, which translates into less asset downtime, and improved safety. Service locations can expand the range of services provided and increase customer satisfaction.
This web-based solution performs vehicle check-in processes from a mobile device. Users of the mobile app are able to easily find or add a vehicle, see in-progress service events, update mileage or engine hours, include a complaint, add and conduct an inspection, add operations and parts, attach pictures, and assign the service event to another user (e.g. service advisor).
Service providers and call centers can dispatch mobile technicians for remote service and stay up-to-date on the progress of each event, which also means they can provide customers with accurate and timely updates on their repairs.
Manage the parts ordering process in the context of a service event, creating estimates that include parts, the needs for those parts, and time estimations for parts ordering.
The service history for all assets across a service network is available to streamline communication and decision-making. Service providers are able to implement better service practices by reviewing all previous events and identifying potential comebacks.