Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location. Technicians use their iOS or Android device for scheduling, accessing and inputting information via mobile. This gives all parties up-to-the-minute notifications about the service being performed and an estimated time of repair, so asset managers and asset owners have full visibility into the status of a service event and whether follow-up will be needed.
Case: Provider Management Components
Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform.
Collaboration and Notification
Users are provided in-context asset and service information at the point of service. All participants have access to relevant information about the asset based on a user’s function and role.
Receive, store and distribute invoice information among service ecosystem partners and event participants, providing other systems with accurate and more usable data for invoice processing, payments and financial analysis.
Service Provider Search
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.
Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.
Asset owners and call centers are able to manage and maintain vendor/service provider profiles based on the hours of operations and services offered.